No, we don’t have any affiliation with the prisons. We provide you with a landline number that the prison charges at a lower rate compared to calling a mobile.
Yes. The prison will still charge the inmate for the call to the landline number.
Prison Engine saves you money overall, because the cost of the a call to a landline is usually much cheaper than a call to a mobile.
We give you a number that the prison will charge as a flat rate, local call.
Local call rates vary from state to state and even prison to prison, but it’s usually a flat 30 to 50 cents.
The inmate selects the landline number from their list of approved numbers. It rings and you answer on your mobile through the app.
The call will come through on the Prison Engine mobile app and will display the caller ID of the prison where the call is originating from. It will show the jail’s number, just like any other call coming directly from the facility.
No. The landline number on your Prison Engine service is only yours while you have an active account.
Download the Prison Engine mobile app onto your new device and login with your existing account. Your Engine Number calls will then ring through to your new mobile device.
Email us at info@prisonengine.com.au We can give you a new number that’s suitable for your inmate’s new prison – free of charge.
You’ll need to get the new number added to their phone list so they can call it.
No.
There are no cancellation fees and you can cancel any time.
We have no relationship with the prisons and no way of knowing when your inmate is released unless you tell us.
Simply cancel your subscription when you no longer need it.
You can close your account at anytime. Just log onto your account in our web portal at https://app.prisonengine.com.au, go to your numbers page and press cancel next to the number you wish to cancel.